With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras. Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person. Ensure timely and accurate set up of all systems Phone Support during reg

Develop features for and maintain Openpath's user facing apps with React Native Develop NodeJS APIs and backend services for mobile features Develop and mature our video experience with webRTC on mobile Write unit tests, automated UI tests and execute test cases to ensure the quality of the product Work with product management and leadership to assist with prioritizing ef

include but are not limited to Engage with an assigned group of customers and/or Customer Success Advocates to understand and deliver provisioning, configuration or other technical adjustments that empower the customer to improve or expand their use of the Motorola Solutions Command Center Software or Mobile Video Software portfolio in alignment with their agency goals and

Are you a business operations / change management professional with software project management experience looking to support a strategic, operational team? Do you have experience providing cross functional program / initiative leadership in the communications industry? If so, Motorola Solutions has a great opportunity for you! Scope of Responsibilities / Expectations In

Our Professional Service Specialist (PSS) works side by side with our Sales teams and plays a critical role in the deployment of services for our most strategic accounts. The PSS have a strong understanding of the product and are able to set up, upgrade, and get the most out of our hardware and software solutions. Ideal candidate is someone who is passionate about our pro

include but are not limited to By gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Senior Customer Success Managers are able to align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross functional solutions to customer challenge

We are looking for a candidate with experience in managing support staff including; customer service, pre recovery processing and escalated account scenarios. Candidates need to be well rounded, flexible and driven. The Supervisor I position will be responsible for assisted tasks for their Manager and daily tracking of all case workers in the MVTrac Recovery division. A s

Developing strong client relationships by building trust, rapport, and positive working relationships with both stakeholders and team members Partner with our business partners to create and prioritize the features backlog as an outcome of the requirements gathering sessions and detailing out the user stories in the agile sprints for the scrum team to work upon Play a lea

Major Incident Management for Push to Talk Carrier Customers. Act as a Customer Success Leader for Carrier Customers during Incidents Manage escalations as needed. Builds Trust and Transparency with Customers. Work with Carrier Customers to develop a proactive individual Customer Success plan including establishing critical goals and key performance indicators. Drive Call

Works with the customer to understand comprehensive business requirements as it relates to MSI applications. Includes requirements documentation, implementation, verification, training and support. Responsibilities include Conducting BPR, System Provisioning, UI Customization, Training MSI Premier One CAD and Mobile, and Go Live Support. Works directly with client to mana

Final Design and implementation of the radio network including infrastructure, subscribers and mobile backhaul Lead customer presentations System staging Preparation of system fleet map, encryption and radio programming templates Complete system documentation Live system upgrades Ensuring the integrity of the architecture/design Specific Knowledge/Skills Experience/knowle

IPVideo is looking for a skilled and innovative Principal Software Engineer with expertise in cloud based web and mobile application development, specializing in IoT applications. The ideal candidate will bring extensive experience in designing and implementing scalable, secure, and high performance solutions on both AWS and Google Cloud platforms. Scope of Responsibiliti

IPVideo is looking for an experienced Senior Mobile Developers proficient in Android and iOS development, with a strong background in the .NET MAUI (Xamarin) environment. As a Senior Mobile Developer, you will play a key role in designing, developing, and maintaining innovative cross platform mobile applications using .NET MAUI framework and Android Studio. You will colla

s , ensuring high performance and scalability. Collaboration Work closely with the product manager, solution architect and front end developers to understand project requirements and translate them into efficient and scalable backend solutions. Performance Optimization Design and maintain services, APIs, databases, ensuring data integrity, security, and optimal performance

Engineers will be responsible for aiding to keep the system up for all the mission critical systems deployed across the world. Work closely with CMSO (customer facing teams) and Software Engineers/Testers to monitor and respond to various alerts/system performance, follow up on issues raised, and continually work to optimize and improve the performance, security and relia